Send an email directly to a timeline

If you have an email you want to add to Synap, but do not use an email integration or it's an email with a person you are not sharing, you can send that email message directly to one or more timelines. 

Sending an email directly to a timeline

• Get the Synap-generated email address for the entity(ies) for which you would like to see the email in the timeline(s).
• Use the search bar to navigate to the entity to which you want to send the email. 
• Click on the envelope icon (1 below) near the top of the page.
• When the address pops open, click on the copy icon (2 below) to copy the email address.
  Alternatively, you can highlight and copy the address itself.
  
• Open your email program (e.g. Gmail, Outlook) to the email you want to send to Synap
• Choose to forward the email so you can open up a To: field
• Paste the address(es) you copied into the To: field
• Hit the button in your email program that will send the email
• Give the system some time to process the receipt of your email and then reload the entity's timeline and you should see the new email
• This email can be treated like any other email - you can add Tags, Add to Note, and add Comments
with or without @ Mentions

Additional information

• Only emails sent from email addresses associated with a Synap user in a given account will be accepted by Synap. 
  • This means responses from external parties to an email that includes a Synap-generated email address will not be visible in Synap.
• Most email programs help auto-complete addresses once you've sent something to that address. Coupled with the fact that the Synap-generated email addresses (e.g. abc-company.organizations@testing.getsynap.email) are human readable, this makes it very easy to send one-off messages to Synap for contacts you communicate with often.
• You can also include the Synap-generated email addresses in the CC field of outbound messages. They don't need to be in the To field directly only on forwarded messages.
• Email messages sent directly to a Synap entity's timeline will be date and time stamped as of when they were sent to Synap.
• This is a good option for getting internal only messages into Synap, since the email integrations ignore internal-only email.