At Imagineer, we make software to help people communicate and collaborate with their teams. We're looking for a versatile team player to help support our growing team and client base. Are you energized when every day presents you with new challenges? Do you enjoy being a subject matter expert? If this resonates with you, read on for more details.
Perhaps you've held roles like Solutions Engineer, Quality Assurance Analyst, Support Rep, or Customer Success Manager. You believe customer feedback is a critical input into the product lifecycle. Key functions of this role include deployment support and execution, ensuring our customer-facing teams have the tools and information they need to provide excellent service to our customers, and post-deployment production support.
In this role, you will become a subject matter expert in the world of institutional asset management research management. You will use qualitative and quantitative data to craft guidelines for optimal use of our products and will communicate this guidance through various media, both internally and externally. You will play an important role in user acceptance testing and will identify high-leverage improvements that will inform product development. You will also collaborate cross-functionally to ensure we are prepared to deliver an excellent experience as changes to the software are deployed to users. If this sounds like you, you may be a great fit for this role.
We are true to who we are as individuals, and straightforward about how we market our products.
We aim to be transparent with each other and our customers, and are open to new ideas and ways of solving problems.
We are practical problem solvers who strive to find the balance between competing priorities.
We acknowledge that part of our success is outside of our control, and work hard to make the most of our good fortune - our gratitude knows no bounds.